Privacy Policy

At Cryo-Cell, we are sensitive to the private nature of the personal information you provide to us over the Internet. To address any privacy concerns that you may have, we want you to know the type of information that is collected by Cryo-Cell and how we use collected information.

Please read our Privacy Policy carefully for a description of how we treat your personal information, as well as the steps we take to protect your privacy. By accessing or using this website, you acknowledge that you have read and understand this Privacy Policy. Certain data collection practices described below — including the use of third-party tracking technologies — require your prior affirmative consent, which we obtain through our cookie consent banner before such tracking begins. If you do not agree with any term in this Privacy Policy, please do not provide any personal information on this site. However, if you choose not to provide personal information, you may not be able to take advantage of all the features on this site, such as requesting additional information, e-mailing us, or enrolling online.

When you visit our site, you will have the opportunity to provide personal information to enable you to take advantage of the many features and services that we offer, such as requesting additional information or enrolling online. This data may include information that could reasonably be used to identify you personally, such as your name, street address, telephone number, credit card information, screen name, email address, or any other personally identifiable information. Please be assured that unless you volunteer to submit this information yourself, we will not collect any information from your visits to our site by which you could be identified personally.

We may also collect personal information from you about a third party. For instance, if you refer a friend to Cryo-Cell or purchase Cryo-Cell's service as a gift for someone else, we will ask for contact information for this person. Please note that we will use such information about a third party only for the purpose for which it was provided (e.g., follow-up with the referred person).

In addition to information that you submit voluntarily, we also collect some information automatically to help us measure the performance of our site. During your visit, we may automatically collect and temporarily store information about your browser type, operating system, IP address, the domain and host from which you access the Internet, the date and time you arrived at our site, how long you spent on the site, and the pages that you visited. This information helps us improve and customize our web site in favor of our customers. Some of this automatically collected information may be processed by third-party service providers and advertising technology partners (including but not limited to analytics providers and advertising platforms) and may be associated with your browser or device. Please see the "Third-Party Tracking Technologies" section below for details and your choices regarding such data collection.

The following summarizes the categories of personal information we may collect, the sources from which it is collected, and the business purposes for which it is used:

Category	Examples	Source	Business Purpose
Identifiers	Name, mailing address, email address, phone number, IP address	Directly from you; automatically from your device	Providing services; communicating with you; website analytics
Financial Information	Payment card number, billing address	Directly from you	Processing payments for cord blood banking services
Health / Medical Information	Cord blood and/or cord tissue sample metadata, birth information, OB/hospital details	Directly from you; from your healthcare provider with your consent	Facilitating cord blood collection, processing, and storage
Commercial Information	Services purchased, storage contract details, enrollment history	Directly from you; from our business records	Providing and managing your cord blood banking services
Internet / Electronic Activity	Browsing behavior, pages visited, time on site, browser type, OS, cookies, pixel data	Automatically from your device; from third-party analytics providers	Website performance measurement; analytics; advertising
Geolocation Data	Approximate location derived from IP address	Automatically from your device	Website customization; regulatory compliance

Our website may use cookies, pixels, web beacons, and similar tracking technologies, including those operated by third parties such as Google Analytics, Meta (Facebook), and other advertising or analytics platforms ("Third-Party Tracking Technologies"). These technologies may collect information about your browsing activity on our site and on other websites, and may transmit that information to third parties for purposes including analytics, website performance measurement, and targeted advertising. We obtain your consent before deploying any non-essential Third-Party Tracking Technologies through our cookie consent banner, which appears when you first visit our site. You may accept or decline the use of such technologies at any time by clicking the Cookie Preferences link in the footer of this website. We do not deploy Third-Party Tracking Technologies that collect or transmit health-related or sensitive personal information without your explicit prior consent.

We will use personal information that you provide only for the purposes indicated to you when you provided it. We will not disclose, sell, rent, loan or exchange your personal information to any other individual, organization or entity except to the extent necessary to provide the information or services you have requested, unless you are first notified and expressly agree to it, or as otherwise required by law. All of our business partners have agreed to comply with our Privacy Policy. All third-party service providers who may gain access to your personal information via explicit consent are required to process such information only for specified business purposes and are prohibited from using it for their own independent purposes.
If you become a Cryo-Cell client, we will share some or all of the information you provide with our business partners in order to facilitate the services you have selected. For example, Cryo-Cell will notify your OB and your hospital that you will be preserving your newborn's cord blood and/or cord tissue with Cryo-Cell. We will share some of your contact information with our courier service to facilitate the pick-up and drop-off of your cord blood unit. We will share personal information with the laboratory that we use to process and test your blood samples and to store the cryopreserved cord blood or cord tissue.

As a general rule, we will not disclose your personal information to an unrelated third party for any purpose not related to the services we offer without first getting your express consent. There are a few exceptions, however. If you received a gift or were referred to Cryo-Cell, and you choose to enroll, we will share that fact with the person who made the referral or purchased your gift package. We will not give that person any other information about you or your use of our services.

In addition, in certain limited circumstances, Cryo-Cell may be legally compelled to release your personal information in response to a court order, subpoena, search warrant, law or regulation. In the event that we are compelled to disclose personal and/or health-related personal information to a third party, we will notify affected users unless doing so would violate the law or court order. Cryo-Cell reserves the right to cooperate with law enforcement authorities, and to use or disclose personal information to the extent necessary to investigate any attempt to misuse this site or to harm other site users.

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including to satisfy any legal, regulatory, accounting, or reporting requirements.

Specifically:

• Storage Agreement Data — We retain personal information associated with your cord blood or cord tissue storage agreement for as long as the agreement remains active, and for a reasonable period thereafter as required by applicable law and regulatory obligations.
• Health and Biological Sample Metadata — Metadata related to cord blood and cord tissue samples may be retained longer than other personal information in accordance with applicable healthcare regulations, FDA requirements, and AABB/FACT accreditation standards.
• Financial Records — Payment and billing information is retained consistent with tax, accounting, and financial reporting requirements.
• Website Activity Data — Browsing data and analytics information is retained for up to 26 months, consistent with our analytics platform retention settings, unless you withdraw consent via the Cookie Preferences link.
• When personal information is no longer needed for any identified purpose, we will securely delete or de-identify it in accordance with our data retention schedule.

When using our site you will have the opportunity to exchange email with us or to send us your resume if you wish to apply for a job. You may also email information about our services to a friend. Before you do any of these things, please be aware of the limits on the confidentiality of computer forms and email:

Information you exchange with us using these methods may not be secure. Any information that you create or receive on your employer's computer or through your employer's network may be the legal property of your employer. Your employer may review and save this information or turn it over in response to a legal subpoena. Keep in mind that if you email an article found on our website about a disease or condition to a friend who receives email at a work address, you could be revealing sensitive information about your friend's medical condition or health interests to that friend's employer. We urge you to use your best judgment whenever you communicate with email.

We want to be sure to keep the contact information that you provide to our site accurate and up-to-date. You also have the right to request that we delete this contact information if you choose not to enroll and no longer wish to be contacted.

To make changes to your personal or contact information, or to request that we delete the information that you have provided to us through the website, please send an email to the following address: privacy@cryo-cell.com

Or write to us at:
Cryo-Cell International, Inc.
700 Brooker Creek Blvd.,
Suite 1800
Oldsmar, FL 34677

If you have any questions, feel free to contact us by calling 1-800-786-7235 or clicking here.

The California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”) provides California residents with specific rights regarding their personal information.

Sensitive Personal Information 
 
Certain information we collect may constitute "sensitive personal information" as defined under the CPRA. For Cryo-Cell, this includes: 
 

• Health and medical information related to cord blood and cord tissue banking, including birth information, OB/hospital details, and biological sample metadata
• Financial account information, including payment card numbers used for service enrollment

We use sensitive personal information only to the extent necessary to perform the cord blood and tissue banking services you have requested, to process your payments, and as otherwise permitted by applicable law. We do not use or disclose sensitive personal information for purposes other than those authorized by the CPRA.

You have the right to limit our use and disclosure of your sensitive personal information to only those uses necessary to perform the services you have requested. To exercise this right, please contact us at privacy@cryo-cell.com or submit a request through our California Consumer Privacy Act Data Request Form. 
 

Sale of Personal Information

We do not “sell” your personal information as we understand that term to be defined by the California Consumer Privacy Act and its implementing regulations. We have not sold your information in the past 12 months. We do not "share" your personal information for cross-context behavioral advertising purposes without your prior consent, which we obtain through our cookie consent banner. If you wish to opt out of the sharing of your personal information for advertising purposes, you may do so by clicking Do Not Sell or Share My Personal Information in the footer of this website, or by enabling a Global Privacy Control (GPC) signal in your browser, which we will honor as a valid opt-out request.

Non-Discrimination Rights

California residents have the right to not be discriminated against for exercising their rights as described in this section. We will not discriminate against you for exercising your CCPA rights.

Your Rights With Regard to Your Personal Information

• Right to request access to your personal information
• Right to request that we delete your personal information
• Right to correct inaccurate personal information we hold about you
• Right to opt out of the sale or sharing of your personal information for advertising purposes
• Right to limit the use and disclosure of sensitive personal information

How to request access to and deletion of your personal information 

To request the details and sources of information we collect and to answer any questions regarding our Personal Data processing practices, please contact our Data Protection Officer at privacy@cryo-cell.com.

You may also submit a request by completing the California Consumer Privacy Act Data Request Form.

Please allow for up to 45 days to fulfill your request.

Any dispute, claim, or controversy arising out of or relating to this Privacy Policy or our data practices, including any alleged violation of any federal, state, or local privacy law, shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, and not by a class action, class-wide arbitration, or any other representative proceeding. You waive your right to participate in a class action lawsuit or class-wide arbitration. Nothing in this section prevents you from filing a complaint with a state or federal regulatory agency.

We may change this Privacy Policy from time to time. We will post any changes here, so be sure to check back periodically. Please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us in a manner that is inconsistent with this version of the Privacy Policy without your prior affirmative consent.